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Got a question for us? It is probably here!
What's my licensing key policy? Why an invalid license?
The software will not work if you change your computer or wipe your computer. If you do any of these, you will lose permanent access. We cannot recover it for you. This is spelled out in the End-User License Agreement that you agreed to before installing the software which states: "Licensee understand that software may not work and another license key may need to be repurchased if there is any alteration of the Software and/or user-intervention in modification of computer hardware which may cause the disk drive serial number to be altered and not match the original serial number that was stored on the licensor's licensing server. Licensor is not responsible nor liable for any alteration of the software and/or user-intervention in modification of computer hardware that prevents full operation of software."

As such, should you wipe, reformat, restore your hard drive; or get a new computer; the software will be unusable and the warranty is void. We aren't able to provide recovery if you've voided the warranty. Your only option is to obtain a new license by upgrading at https://app.crackthenbde.com/purchase. Once you obtain membership, the system will onboard you to our new platform which enables you to access your software from any of your devices including mobile; and you'll receive access to our latest version which equips you with more tools and resources to help you score high on your NBDE Exam.

Basics
  • What does "Crack the NBDE" do?
  • Will "Crack the NBDE" estimate my score?
  • How will "Crack the NBDE" help me improve my scores?
  • Can I access my portal from any of my personal devices?
  • Do I need an internet connection to use the program?
  • How many times will I be able to take each test?
  • Does "Crack the NBDE" have a score guarantee?
  • How long are your memberships?
  • Is my personal information safe?
  • What is the policy for refunds?
Purchasing
  • How quick will I receive my order?
  • Any deals if my dental school class wants to sign up?
  • How can I give "Crack the NBDE" as a gift/present?
Using
  • Will I be able to pause the test?
  • Where do I view the explanations in my package?
  • What is the correlation of my practice scores vs real test?
  • How are my exam scores tabulated?
  • How can I get my automatic updates to the newest versions?
Software Troubleshooting (only for 2016 users and before)
  • Is it normal when my taskbar and dock bar disappears?
  • How do I resolve a stuck "Checking for Updates"?
  • How do I access the explanations?
  • What's my licensing key policy? Why an invalid license?
  • How do I to still access your old account system?
  • Can I upgrade to your new web-based platform from the software?

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