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Got a question for us? It is probably here!
Basics
  • What does "Crack the NBDE" do?
  • Will "Crack the NBDE" estimate my score?
  • How will "Crack the NBDE" help me improve my scores?
  • Can I access my portal from any of my personal devices?
  • Do I need an internet connection to use the program?
  • How many times will I be able to take each test?
  • Does "Crack the NBDE" have a score guarantee?
  • How long are your memberships?
  • Is my personal information safe?
  • What is the policy for refunds?
Purchasing
  • How quick will I receive my order?
  • Any deals if my dental school class wants to sign up?
  • How can I give "Crack the NBDE" as a gift/present?
Using
  • Will I be able to pause the test?
  • Where do I view the explanations in my package?
  • What is the correlation of my practice scores vs real test?
  • How are my exam scores tabulated?
  • How can I get my automatic updates to the newest versions?
Software Troubleshooting (only for 2016 users and before)
  • Is it normal when my taskbar and dock bar disappears?
  • How do I resolve a stuck "Checking for Updates"?
  • How do I access the explanations?
  • What's my licensing key policy? Why an invalid license?
  • How do I to still access your old account system?
  • Can I upgrade to your new web-based platform from the software?

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